Return Policy

If a delivered Product does not fully satisfy the Customer, the Customer can return it to the Operator within fourteen (14) days from the date of order receipt.

To exercise the right of withdrawal, the Customer should send an email to contact@nayadesthelabel.com stating the reasons for the return.

The Operator will acknowledge receipt of the Customer's withdrawal request via email and provide shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

The returned Product must be in its original packaging (pouch), in perfect condition, suitable for resale, unused, with tags and with all accessories.

Customers are responsible for taking care of the Products in their possession. Nayades the label reserves the right to refuse any return if the Customer fails to fulfill the obligation of care, such as returning damaged or used Products (e.g., removed refund label or single-use seal, missing women's swimwear sanitary strips, presence of dirt or odor). In such cases, the returned Products will be returned to the Customer, and no refund of the price or delivery charges will be issued.

The return package must include the returned Product, a letter with the Customer's complete contact information (last name, first name, address), order number, and the original purchase invoice.

Please note that if your country of residence is not Italy, shipping your goods may take longer than expected.

Unfortunately, we cannot accept returns on sale items or gift cards.

All accessories are FINAL SALE. No exchanges. No returns. 

You can always contact us for any return questions at contact@nayadesthelabel.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Return costs, whether in Italy or abroad, are the sole responsibility of the Customer.

However, you can benefit from our easy return shipping service at the following price:

Zone 1 €12
Zone 2 €20
Zone 3 €35
Zone 4 €40

Zone 1*: Austria, Belgium, Croatia, France, Germany, Greece, Luxembourg, Monaco, Netherlands, Portugal, Slovenia, Spain, Bulgaria, Czech Republic, Denmark, Estonia, Finland, Hungary, Ireland, Lithuania, Poland, Romania, Slovak Republic, Sweden,
Zone 2:, Latvia, Liechtenstein, Switzerland, United Kingdom, Norway, Cyprus, Malta
Zone 3: Albania, Canada, , Montenegro, Serbia, Turkey, United States.
Zone 4: Argentina, Australia, Bahrain, Brazil, Chile, Colombia, Costa Rica, Egypt, Guadalupe, Hong Kong, India, Indonesia, Israel, Japan, Kuwait, Lebanon, Mexico, New Zealand, Oman, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, Tunisia, United Arab Emirates, Morocco.

*ITALY, SAN MARINO AND VATICAN CITY SHIPPING COST Standard €8 / Express €10

Note that shipping costs for return will be deducted from the refund.

Note that any duties and taxes paid to receive the order are non-refundable. For non-EU countries, please note that taxes and customs duties are applied directly by the destination country, the amount depends on the contents of the shipment and changes depending on the country according to domestic rules.

All orders rejected by Customers upon delivery will return to us. In such cases, since we will have to bear the shipping and customs charges, 20% of the order value will be deducted from the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@nayadesthelabel.com